COVID-19 Information

COVID-19 Information

We will be with you throughout this difficult time, and have created this COVID-19 Patient Resource Page to keep you up-to-date with the latest information and links to reliable sources of information which will help you understand how you can safely access medical care.

Can I be tested for COVID-19 without seeing a GP?

Yes, you can.

Wyong Rugby Leagues Club has a drive-through clinic open Monday to Friday from 8am to 2pm (weather permitting).

You do not need a referral from your GP to attend this drive-through.  Please stay in your vehicle and present your Medicare card.

Just got tested for COVID-19?

Have you just been tested for COVID-19 and are unsure about what you need to do now?

Do you know how to get your test results or what to do if you have a negative COVID-19 test but still feel unwell?

Scan the QR code below for information

or click here to read the latest information from the Department of Health NSW.

Appointment bookings – the new way to book

To ensure everyone’s safety and so that everyone remains at home as much as possible, we are changing how appointments can be made.  We have decided that the safest way to do this is for your usual GP to call you about your health concerns prior to a face to face consultation being made with us.

Many of your concerns can be addressed in a phone call without the need for you to leave your home.

If you need to see your GP, please book a Telehealth appointment online, or call our receptionists on 4333 1222 – they will place you on your GP’s list for a phone call.

Our GP’s are doing the bulk of Telehealth calls in the mornings between 8am and 12noon. Unfortunately we can’t guarantee an exact time, but if you have a Telehealth appointment your GP will be calling you.

Please do not come into the practice unless you have an appointment.

If your GP requires you to come to the practice, they will make an appointment time for you.

Please remember that social distancing also means you should not be bringing extra family members or friends with you to your appointment unless absolutely necessary. If possible, have them wait in the car or outside until the appointment is over.

Do not arrive too early for your appointment as we are trying to limit the number of people in our waiting room. Please wait in your car, or in an open space before entering the clinic.

It is a requirement of entry that all patients must wear a mask.  If you do not have a mask we can supply one for you.

Tips on GP phone calls

  • If you have a mobile phone – please make sure you have your phone on and with you on the morning of your phone call
  • If you have a landline – please make sure you are home on the morning of the phone call
  • Protect your privacy. The GP will ask you personal information to ensure they are speaking to the correct person, so try to make sure no-one else can overhear your conversation – don’t be in the supermarket or at the shops or on speaker.

Video consultations will be introduced soon – we are just ensuring we have the right platform for you to use that is safe and secure.

How do I get my script after a phone/video consult with my GP?

Your GP will send your script to your local pharmacy (where possible).  Scripts cannot be picked up from our practices unless organised at the time of the consultation.

Scripts organised in the morning will be available at your nominated pharmacy by 2.30pm that day.  Scripts organised in the afternoon will be available at your nominated pharmacy by 9am the next day.

If your script is urgent, please let your GP know and we can organise for a faster turn-around time.

If you are in a high risk group, or unable to attend your Pharmacy, see if they can deliver your medication.

Resources you can rely on

The following links will give you up-to-date information about COVID-19

Department of Health

Prime Minister of Australia Media Centre

Social distancing

COVID-19 Resources & Fact Sheets

Fact Sheet for Older Australians

Older people (60+ years of age, or 50+ for Aboriginal and Torres Strait Islander peoples) are more susceptible to getting sick with COVID-19 (coronavirus).

This fact sheet outlines the facts and measures that you, your family and your friends can take to protect older Australians.

PATIENT NOTICE: COVID-19
We are still open delivering quality healthcare during this ongoing COVID-19 pandemic. Our reception staff are happy to assist you with your enquiries and we appreciate your understanding and patience as we attend to your needs, however rude or aggressive behaviour will not be tolerated.
Appointment Bookings
  • Only regular patients of the practice who have visited in the last 12 months can make a Telehealth appointment with their usual GP via telephone - if you require a face to face appointment you can discuss this with your GP during the telephone consultation.
  • If you have not been to the practice in the last 12 months please call 4333 1222 to make a booking
  • New patients & patients who require skin cancer checks are asked to call 4333 1222
When presenting at the practice
  • Our doors are locked to ensure the safety of our patients and staff – if you have an appointment please knock and our receptionists will let you in.
  • All visitors are required to wear a face mask when in the medical centre - please bring a face mask with you.
  • Only patients with appointments (& their carers or those with toddlers) will be allowed into the practice.
  • Temperature checks will be done at reception & COVID-19 questions will be asked.
Please do not come to the practice if you do not have an appointment or are suffering from respiratory symptoms (cough, sore throat, shortness of breath, fever) or if you have been overseas, to Victoria, or been in contact with a confirmed case of COVID-19.