All our staff are trained and dedicated to serve you and you will be treated with courtesy and respect at all times, whether you are attending in person or speaking to our administrative or clinical staff over the telephone. In return, we ask that when you are speaking to our staff over the telephone or in person that you and anyone that you bring with you to the Practice treat our administrative and clinical staff with the same courtesy and respect.
We have a ZERO TOLERANCE approach to any verbal, aggressive and violent abuse and behaviour towards our staff or other patients. This includes shouting, swearing, aggressive actions, threats, inappropriate gestures, and name calling. We respectfully advise you that abuse and/or violence will not be tolerated.
If a patient or anyone a patient brings with them to the Practice, is abusive, aggressive, or violent towards our administrative or clinical staff, and/or other patients, they will be required to leave the clinic and transfer their care to another practice. Refusal to leave will result in the police being called.
If a patient is abusive, aggressive or threatens violence towards our administrative and/or clinical staff over the telephone the call will be terminated immediately, and they will be required to transfer their care to another practice.
Failure to disclose potential viral symptoms or COVID-19 exposure is also unacceptable. Should this occur, we will not be able to continue to see you. The physical and mental well-being of all of our staff is vital to the functioning of the practice.