Both of our practices are still open delivering the quality healthcare that you have come to expect from Coastal Health Medical Centre.
Telehealth consultations have been made available online between 8am and 12noon for all Drs working in our practices. The demand for these phone consultations is huge and we cannot guarantee the time you will be called.
If you have made an Online Telehealth booking, please have your phone on, and with you, between 8am and 12noon.
Do not call reception to see when your Dr will be calling you. These calls are tying up our phone lines and we are unable to attend to patients who are trying to access care.
COVID-19 & Appointments
We will be with you throughout this difficult time, creating a COVID-19 Patient Resource Page on our website and keeping you up-to-date with the latest information and links to reliable sources of information which will help you understand how you can safely access medical care.
To ensure everyone’s safety and so that everyone remains at home as much as possible, we are changing how appointments can be made. We have decided that the safest way to do this is for your usual GP to call you about your health concerns prior to a face to face consultation being made with us.
Many of your concerns can be addressed in a phone call without the need for you to leave your home. This change will be implemented from Monday 30th March.
If you need to see your GP, please call our receptionists on 4333 1222 – they will place you on your GP’s list for a phone call.
Please do not come into the practice unless you have an appointment.
Phone calls will be made each morning up until 12noon. If your GP requires you to come to the practice, they will make an appointment time for you.
People with urgent needs will be placed on your GP’s first available slot and called as soon as possible – those with needs that are not quite so urgent may need to wait a day or two before the GP calls – so we do appreciate your understanding in not flooding our receptionists with phone calls for non-urgent appointments.
Please remember that social distancing also means you should not be bringing extra family members or friends with you to your appointment unless absolutely necessary. If possible, have them wait in the car or outside until the appointment is over.
Do not arrive too early for your appointment as we are trying to limit the number of people in our waiting room. Please wait in your car, or in an open space before entering the clinic.
Tips on GP phone calls
- If you have a mobile phone – please make sure you have your phone on and with you on the morning of your phone call
- If you have a landline – please make sure you are home on the morning of the phone call
- Protect your privacy. The GP will ask you personal information to ensure they are speaking to the correct person, so try to make sure no-one else can overhear your conversation – don’t be in the supermarket or at the shops or on speaker.
Video consultations will be introduced soon – we are just ensuring we have the right platform for you to use that is safe and secure.