Coronavirus Update

UPDATED 23rd March 2020

We are still taking appointments at both of our practices and are open for business. We are continuing to deliver the same quality health care that you have always received from our Medical Centres and clinical staff.

If you have an appointment booked to see one of our doctors this week please attend unless told otherwise, but please do not bring other family members with you unless absolutely necessary.

To ensure that we can continue to provide quality health care, all requests for new appointments will be given to your usual GP’s. Your GP will call you to determine your current health needs. If they are unable to assist you over the phone, they will make a suitable time for you to come to the practice for treatment.

Our priorities are your well-being and health and we appreciate your understanding during this difficult time.

UPDATED 13th March 2020

Telehealth (video or phone) consultations available now!

If you:

  • have been diagnosed with the COVID-19 (but not hospitalised for treatment)
  • are in isolation for possible COVID-19 infection, or
  • are a person considered more susceptible to the COVID-19 virus, which includes:
    • patients 70 years of age or older;
    • patients of Aboriginal or Torres Strait Islander descent who are 50 years of age or older;
    • patients who are pregnant;
    • patients who care for children under 12 months; and
    • a person receiving treatment for chronic health conditions or who is immune comprised.

You are eligible for a telehealth video or phone consultation with your usual GP.

If you would like to make a Telehealth booking, please call our practice and our friendly reception staff will check your eligibility and make an appointment for you.

UPDATED 11th March 2020

So that we can continue to help all our patients in our community we would appreciate that anyone who is experiencing a fever or flu-like symptoms, like a cough or sore throat, or if you’re having difficulty breathing, to ring reception prior to your appointment. Call 000 if you need urgent medical help.

If you’ve travelled to Mainland China, Iran, Italy, Hong Kong, Indonesia, Japan, Singapore, South Korea, Cambodia or Thailand in the last 14 days, or you’ve been in contact with someone who is a confirmed or suspect case of novel coronavirus/COVID-19, and you have a fever, cough, sore throat, or are having difficulty breathing, please do not attend the practice in person – please call reception for advice. Call 000 if you need urgent medical help.

For more information please refer to the following link:

https://www.healthdirect.gov.au/coronavirus

PATIENT NOTICE: COVID-19
We are still open delivering quality healthcare during this ongoing COVID-19 pandemic. We understand that this is a stressful, uncertain and anxiety-provoking time for many of our patients and have implemented some additional procedures in regard to booking appointments to ensure the safety of all our patients and staff. Our reception staff are happy to assist you with your enquiries and we appreciate your understanding and patience as we attend to your needs, however rude or aggressive behaviour will not be tolerated.

Appointment Bookings
  • Regular patients of the practice who have visited in the last 12 months can make a Telehealth appointment with their usual GP via telephone - if you require a face to face appointment you can discuss this with your GP during the telephone consultation.
  • New patients & patients who require skin cancer checks are asked to call 4333 1222
When presenting at the practice
  • Our doors are locked to ensure the safety of our patients and staff – if you have an appointment please knock and our receptionists will let you in.
  • All visitors are required to wear a face mask when in the medical centre - face masks will be provided if you do not have one.
  • Only patients with appointments (& their carers or those with toddlers) will be allowed into the practice.
  • Temperature checks will be done at reception & COVID-19 questions will be asked.
Please do not come to the practice if you do not have an appointment or are suffering from respiratory symptoms (cough, sore throat, shortness of breath, fever) or if you have been overseas, to Victoria, or been in contact with a confirmed case of COVID-19.